查看“UbuntuOne/FAQ”的源代码

{{Copyedit translation}}
{{From|https://wiki.ubuntu.com/UbuntuOne/FAQ}}
{{Translator|pityonline}}

== Account ==

=== General ===
==== How do I add my computer? ====

The process for adding your computer is available at the [[UbuntuOne/Tutorials/Setup|Ubuntu One setup page]].

The instructions below provide workarounds to try in case you run into problems with the steps linked to above.

''' 10.10 (Maverick) '''

Make sure you have all the latest updates on your computer. Open System->Administration->Update Manager, click the "Check" button, and if there are updates to install, click the "Install Updates" button. Once all the updates are installed, follow these steps:

#Open System->Preferences->Passwords and Encryption Keys
#Under "Passwords", right-click on '''Ubuntu One''' and select Delete
#Open Applications->Accessories->Terminal and run: 

 killall ubuntu-sso-login
 u1sdtool -q; u1sdtool -c

That command should cause the Ubuntu One SSO dialog to appear. From there you can either sign up for a new Ubuntu One account or add your computer to an existing Ubuntu One account.

''' 10.04 LTS (Lucid) '''

Some users have reported problems with finding the "Add Your Computer" button in this process. We believe this is due to the Ubuntu One Preferences application (step 1) not launching your default web browser (quickly enough... or at all) in order to proceed to step 2. If performing step 1 does not open your web browser (or a new tab if you already have a browser open) within a few seconds, please
#Close the Ubuntu One Preferences application window (if it's already open)
#Open your Terminal (located in Applications >> Accessories) and type the following:

 u1sdtool -q; killall ubuntuone-login; u1sdtool -c

This should force a web browser to open and put you at step 2 of the process. This is a temporary measure so users can get up and running quickly.

If the steps above do not solve the problem for you, it's possible your network connection is managed by something other than Network Manager (USB modem, WICD, etc.) and Network Manager is still installed and running on your computer. If this is the case, Network Manager will either need to be removed or [[https://help.ubuntu.com/community/NetworkManager#Disabling%20NetworkManager|disabled]]. The reason for this is because Ubuntu One first checks with Network Manager to see if there is a connection. If Network Manager is running but doesn't have a connection it tells Ubuntu One that and Ubuntu One waits for a connection to be made before moving forward.

==== I removed my computer, how do I add it again? ====

'''Ubuntu 10.10 (Maverick) users'''
#Open System->Preferences->Passwords and Encryption Keys
#Right-click on the entry "Ubuntu One" and select "Delete"
#Open System->Preferences->Ubuntu One and it should prompt you to re-add the machine

'''Ubuntu 10.04 LTS (Lucid) users'''
#Open Applications->Accessories->Passwords and Encryption Keys
#Right-click on the entry "Ubuntuone token for https://ubuntuone.com" and select "Delete"
#Open System->Preferences->Ubuntu One and it should prompt you to re-add the machine

==== How can I update my email address? ====
You can update your email address via the Ubuntu One web site:

#Open [[https://one.ubuntu.com/account]]
#Click "edit" next to your email address
#Click the "Manage email addresses" link under the email address drop down menu
#Under "Add Email Address", enter your email address and click "Add Address"
#Check your email inbox for a message to confirm your new email address
#Once confirmed, select the new email address from the email address drop down menu

==== How do I downgrade or cancel my Ubuntu One account? ====

Do you want to either downgrade or cancel you Ubuntu One plan? Both the downgrade and cancel options are available in the [[https://one.ubuntu.com/account/|Account]] area. Click on "View details or make changes" and you will find links to downgrade or cancel your subscription.

==== How do I recover or change my password? ====

Ubuntu One uses Ubuntu Single Sign-On (SSO) for user accounts. If you've forgotten your password, go to https://login.ubuntu.com/ and select the "Forgot your password?" link. This will take you through a process of recovering your password.

If you need to change your Ubuntu SSO password, login to https://login.ubuntu.com/, type your new password twice, and click the "Update" button.

==== Can I add multiple computers to my Ubuntu One account? ====
Yes. In order to add multiple computers to your Ubuntu One account you need to follow the [[https://one.ubuntu.com/support/installation/|setup instructions]]. Use the same Ubuntu One account to setup each computer and they will be setup on the same account.

==== How do I update the credit card on my account? ====
Go to https://one.ubuntu.com/account/ and click on the "View/edit" link. On the next page click on the "Manual Payment" link and enter a new card there. This card will be used for all future monthly billings.

==== How do I change from paying monthly to paying annually or vice versa? ====
You’ll need to cancel your plan, wait for it to expire at the end of your billing cycle and then sign up for the new plan, either monthly or annual. We’ll be improving this process soon so you don’t have to worry about cancelling and then signing up later for the other plan.

=== 50 GB Plan ===
==== What happens to my 50 GB plan? ====
If you’re happy with your 50 GB plan then you don’t need to do anything at all. You’ll get the same service as before for the same price.

If you’d like to start using our new 20-packs, you’ll need to cancel your 50 GB plan. The 50 GB plan will continue to be active until the end of the billing cycle. Once the billing cycle is up, you can sign-up for the 20-packs. Don’t worry, we’ll be improving this process soon.

If you want to sign up for Ubuntu One Mobile to get streaming music to your mobile devices, then you can add this to your account. No need to cancel your 50 GB plan.

==== Can I still get the 50 GB plan? ====
No. We’ve replaced the 50 GB plan with 20-packs (20 GB of storage) and our Ubuntu One Mobile plan. Based on customer feedback, we believe these new options will satisfy more people and provide some flexibility that wasn’t available in the old 50 GB plan.

=== 20-Packs ===

==== How do I upgrade my storage space? ====
If you are on the free plan then you can add more storage by going to https://one.ubuntu.com/plans/#storage_panel  Click on the button to add as many 20-packs you want and then proceed to go through the checkout process.

If you already have at least one 20-pack, then you can add more storage by going to https://one.ubuntu.com/plans/#storage_panel  Click on the button to add as many 20-packs you want and then press the checkout button. Since we already have your payment on file, you won’t need to enter those details again.

If you have the 50 GB plan you’ll need to see the FAQ titled, “What happens to my 50 GB plan?”.

==== How do I downgrade my storage space? ====
If you still want at least one 20-pack of storage, then you can downgrade your storage by going to https://one.ubuntu.com/plans/#storage_panel and removing the 20-packs you don’t want. After that, click on the “Checkout” button to complete downgrading your storage.

If you want to go back to the free plan, then you you need to go to https://one.ubuntu.com/account and click on the “View/Edit” link next to your plan. From there you can click on the “Downgrade your subscription to: 2 GB” link to go back to the free plan. You’ll still have more than 2 GB of storage until your current billing cycle is complete. After that you will be limited to 2 GB.

==== What happens when I upgrade my storage space? ====
You will get your additional storage space immediately. You will be billed a prorated amount for the remainder of the billing cycle. In the next billing cycle you will pay the regular price for the number of 20-packs you have.


==== What happens when I downgrade my storage space? ====
When you downgrade your storage space you will have all the space available until the next billing cycle. Once the new billing cycle starts you will be billed for and have less storage space available.

==== How much storage can I get? ====
As much or as little as you want, 20 GB at a time.

----

== Ubuntu One Mobile ==
=== What’s included in Ubuntu One Mobile? ===
Ubuntu One Mobile includes the following features
*Mobile music streaming - [[http://itunes.apple.com/us/app/ubuntu-one-music/id396331607?mt=8|iPhone]] and Android-only
*Mobile contacts sync - [[http://itunes.apple.com/us/app/ubuntu-one-contacts/id365281620?mt=8|iPhone]], Android, Blackberry, and 1000s of other phones

=== Music Streaming ===
==== Can I stream my existing music to Ubuntu One or can I only stream music that I purchase in the Ubuntu One Music Store? ====
You can stream all of your own music as well as any music that you buy from the Ubuntu One Music Store. As long as it's an MP3 file and it's in your personal cloud, it can be streamed to your mobile phone.

==== How do I move my existing music to Ubuntu One? ====
The easiest way is to right-click on the folder where your music is stored (probably ~/Music) and choose “Synchronize This Folder”. This will start the process of initially uploading your music to your Ubuntu One personal cloud. It may take a while for large music libraries and may require additional storage.

==== Do you support playlists? ====
Ubuntu One mobile music streaming does not support creating playlists at this time.
How do you know about a file’s artist and album information?
As soon as MP3 files are added to your personal cloud, our server software scans the files for ID3 tags (artist, album, song title, track #, song duration, etc.). When it completes each one, they'll appear as a streamable file on your mobile phone.

==== What audio formats are supported? ====
We currently only support streaming MP3 files. We are evaluating methods to increase support for OGG, AAC, FLAC, and other audio formats.

==== What is the bit rate of the music streaming? ====
Music is streamed at your file’s bit rate. We are retaining the quality of your high fidelity audio files by not downsampling the bit rate. Our Android app supports preloading and song caching so large file sizes should not affect the listening experience.

==== Does music streaming require Wi-Fi? ====
Music streaming works over Wi-Fi and 3G (or faster) connections.

==== Where can I get the apps for mobile music streaming? ====
Apps will be available in both the iPhone and Android marketplaces very soon. You will be able to find them by searching for “Ubuntu One Music.”

==== Will the iPhone and Android apps be free? ====
Yes. We don’t expect users to have to pay for an app that works with our subscription service. There are great paid options available though, like iSub for the iPhone, that should work with our streaming service as well as others. We do not provide customer support for these applications and may not support all of their features.

==== Why can’t I see music files that are folders shared with me? ====
We currently don’t support streaming audio files in shared folders. In order to stream these files, you will need to copy them to one of your own folders.

==== I see 'Unknown artist' listed with songs in it. What's going on? ====
Users commonly see 'Unknown artist' when they have synced aac (.m4a) files. Ubuntu One is not scanning those files for ID3 tags yet (just mp3 at the moment).The reason why you see a song title is that we make an assumption on the song title based on the filename.

==== Do I need to enter a credit card to try out Ubuntu One Mobile? ====
Yes, we require a credit card when you sign up for the free 30-day trial. You can cancel anytime during the free trial period and your credit card will not be charged. After the 30-day trial, we will start billing your credit card for the service.

==== Do your apps integrate with last.fm? ====
Currently, only Ubuntu One Music for Android supports [[http://www.last.fm/about|last.fm Scrobbling]]. To use, install and set up a scrobbling app on your phone. Then enable scrobbling from Ubuntu One Music's settings.


==== Can I listen with an app other than Ubuntu One Music? ====
The officially supported apps for Ubuntu One Mobile music streaming are Ubuntu One Music for iPhone and Android. We have designed these apps to work specifically with our music streaming capabilities and will update them as we enhance our services. They are available for free from the iPhone and Android marketplaces.

While we recommend that you use our apps for streaming music, technically, since we are using Subsonic APIs to stream from Ubuntu One, other Subsonic clients should work. We cannot guarantee that they will work, though, today and in the future as we enhance our server and our clients.

If you would like to try using alternate [[http://www.subsonic.org/pages/apps.jsp|Subsonic streaming applications]] other than Ubuntu One Music (like [[http://einsteinx2.com/projects/isub/|iSub]] for iPhone), you should use the following information in the application configuration.

#You will need an active Ubuntu One Mobile subscription
*Use your phone credentials (not your Ubuntu One login) found at https://one.ubuntu.com/phones
*The host address to use is https://streaming.one.ubuntu.com

Remember that we do not support all of the features of applications like iSub. Please do not file bugs notifying us that something does not work if the feature is not available in the Ubuntu One Music app.

Some users listen to music through a desktop application called subAir which supports Subsonic streaming. Based on internal testing, this application will not work with Ubuntu One music streaming. It does not support https hosts. We have contacted the developer about adding that support.


=== Mobile Contacts Sync ===

==== How do I add and remove my phone from my Ubuntu One account? ====
If you have Ubuntu One Mobile (or are in the trial period), you can add and remove your phone from the service using the resources at https://one.ubuntu.com/phones/. You must be logged-in to the Ubuntu One website to add or remove your phone.

==== Why can't I see the Ubuntu One Contacts app in the Android Marketplace? ====
Make sure you have a device that is running 2.0x, otherwise you cannot see or install the Ubuntu One Contacts app for Android.

==== What is mobile contacts sync? ====
Canonical has partnered with [[http://www.funambol.com/|Funambol]] to extend the existing [[https://one.ubuntu.com/features/|Ubuntu One contacts synchronization]] capabilities to support mobile phones. This new service enables paid Ubuntu One subscribers to keep all of their contacts in sync no matter what device they are using - desktop, laptop, the cloud, and now mobile phone. Thousands of phones are supported and the list of devices will continue to grow.


==== Why is mobile contacts sync a paid service? ====
We found that supporting a wide array of mobile phones was extremely challenging so we partnered with a leader in the space to develop the feature. This service costs Canonical money to provide to subscribers so we are only offering it to paid plan users.

As part of Ubuntu One Mobile, the first 30 days of contacts sync service are free. If you don't like it, you should cancel within the first 30 days to avoid having your credit card charged. If you do like it, you won't have to do anything. Your Ubuntu One Mobile service will automatically renew.

==== Why isn't my Android phone on the list of supported devices? ====
New Android phones are hitting the market at a rapid pace and difficult to say whether they are supported for sure or not before our partner, Funambol, gets a chance to test the device. If you don't see your Android device listed, then you can try to download and install the Android client found under ''"Funambol Sync Client for Android"'' at the following [[
https://www.forge.funambol.org/download/#phone|page]].

From the Ubuntu One page you can select "Other" as the phone manufacturer and model to get your login details.

==== How will mobile contacts sync integrate into the Ubuntu Desktop? ====
This new feature builds on the existing Contacts sync feature. Once your contacts have been synchronized between your computer and your Ubuntu One account, they are ready to be synchronized with your mobile phone.

The first step is to add your mobile phone to the service. You will then be given some configuration instructions for your phone. Once configuration is completed, you will be able to synchronize your contacts between your Ubuntu One account and your mobile phone.

==== What happens when the 30 day trial for mobile contacts sync is over? ====
After the 30 days trial is completed, mobile phone synchronization will be automatically disabled. All contacts will remain on your mobile phone and in your Ubuntu One account, they just will no longer synchronize with each other. You will not be charged anything for the trial. You cannot stop or re-start the 30 day trial. If you don't want to continue synchronizing your mobile phone, you don't need to do anything. If you do want to continue to synchronize your mobile phone, you will need to upgrade to the paid plan.

==== I have multiple phones and want to sync my contacts with them. How do I do this? ====
Synchronizing multiple mobile phones is a bit challenging. Different phones use different fields for storing information about a contact. We can support synchronizing multiple phones but there may be problems. We're aware of the issues and are working on solutions.

==== Can I export all my contacts? ====
You can but it's currently pretty complicated and should only be attempted by very technical individuals. You can get a replicated CouchDB with an exact copy of the information on the server. There is current not a tool for converting that database into CSV or vcard format, but we would support anyone to develop one.

==== Can I sync contacts to other platforms? ====
The Ubuntu One contacts sync feature relies heavily on a database technology called [[http://couchdb.apache.org/|CouchDB]]. Evolution has already been enhanced to support CouchDB as an address book source. This is what enables easy synchronization between Ubuntu desktops and Ubuntu One. Unfortunately, not all desktop applications and operating systems work with CouchDB today. This has made it difficult to extend contacts synchronization beyond Evolution and the Ubuntu desktop.

We're excited that our technology provider Funambol enables us to extend contacts synchronization capabilities to new platforms and desktop applications. Funambol offers a Thunderbird synchronization plugin so Evolution will not be the only choice for Ubuntu users who want to sync their contact with Ubuntu One. Funambol also supports synchronization with Microsoft Outlook on Windows and the Mac OS X Address Book application. Free trial and paid Ubuntu One users will have access to this capability as part of the Mobile Contacts Sync feature. More information and software downloads can be found at [[https://www.forge.funambol.org/download/#desktop|Funambol forge]]. Tutorials for synchronizing Thunderbird and Microsoft Outlook contacts can be found at:

*[[UbuntuOne/Tutorials/Contacts#Sync%20Thunderbird%20contacts|Sync Thunderbird contacts tutorial]]
*[[UbuntuOne/Tutorials/Contacts#Sync%20Microsoft%20Outlook%20contacts|Sync Microsoft Outlook contacts tutorial]]

We will not stop pursuing a more native synchronization capability on the Ubuntu desktop and on other platforms. We encourage anyone to support our efforts with bringing CouchDB to Thunderbird and other operating systems. Hopefully this will happen in the near future and all Ubuntu One users will have more choices for synchronizing their contacts.

==== How do I send log files to the Ubuntu One team? ====
On both iPhones and Android, go to Settings > Advanced > Send log and we'll get the logs.

----

== Files ==